Frequently Asked Questions
Everything you need to know about shopping at GOAT.
How do I know the products are authentic?
Every item sold on GOAT is verified by our team of experts through a rigorous authentication process that includes physical inspection and digital verification.
What is the standard shipping timeframe?
Orders typically take 7-10 business days to arrive, as items are first sent to us for verification before being shipped directly to you.
Can I return my purchase?
We accept returns for GOAT Credit on purchases within 3 days of delivery, provided the item is in the same condition as when it was shipped and the security tag is attached.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and financing options through Affirm for qualifying orders.
How can I track my order?
Once your order is verified and shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.
What does 'Instant' shipping mean?
Items marked as 'Instant' are pre-verified and ready to ship directly from our distribution centers, arriving much faster than standard orders.